Terms and Conditions
Welcome to Mango Dive & Bungalow. By using our website, making a reservation, or engaging with our services, you agree to comply with the following terms and conditions. Please read these terms carefully before proceeding.
Your reservation is confirmed upon receipt of a 50% deposit of the total booking amount. The remaining balance is due upon check-in.
- Cancellations made more than 7 days before check-in will receive a full refund.
- Cancellations made within 6 to 2 days of check-in will incur a 50% charge.
- Cancellations made within 1 day or no-shows will be charged the full amount of the booking.
Modifications to reservations are subject to availability and may incur additional charges.
We accept credit cards (Visa, MasterCard), bank transfers, Wise, PayPal and IDR cash payments.
- Check-in time is 2:00 PM, and check-out time is 12:00 PM.
- Early check-in or late check-out is subject to availability and may incur additional charges.
Guests are required to present valid identification (passport, driver's license) upon check-in.
Guests are expected to conduct themselves in a respectful manner and adhere to property rules and regulations. Any damages or losses caused by guests will be charged accordingly.
Children must be accompanied by adults at all times, especially around pool areas and other facilities.
Pets are not allowed on the property, with the exception of certified service animals.
Smoking is strictly prohibited inside rooms.
Guests are allowed to consume alcohol responsibly. Excessive drinking or disruptive behaviour due to alcohol consumption will not be tolerated.
Guests are responsible for the security of their belongings. Lock boxes are provided in rooms for valuable items.
Please respect the peace and quiet of other guests and the surrounding environment. Loud noises and disturbances are not permitted.
Mango Dive & Bungalow is not liable for any injuries, accidents, or losses incurred during your stay, unless caused by negligence on our part.
In the event of any disputes or disagreements, both parties agree to first attempt to resolve the issue amicably through communication and negotiation. If a resolution cannot be reached, the matter may be escalated to legal Indonesian authorities as necessary.
Mango Dive & Bungalow reserves the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to review these terms periodically for changes.
If you have any questions or concerns about our terms and conditions, please contact us at:
- office@mango-trawangan.com